Frequently Asked Questions
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Q.
What is a heat pump?
A. A very efficient
system for heating and cooling
your home. Unlike a furnace it
doesn't burn fuel to make
heat. It simply pumps heat
where you want it—inside in
winter and outside in summer.
This lowers your power bill
and since there is no fire, it
is very safe.
Q.
Can I have separate
temperature control in each
room?
A. Each room or group
of rooms can have separate
temperature control just as
each room has it's own light
switch. This allows you to
have just the right
temperature in each room and
to heat and cool only the
rooms you use. We can
customize your system to fit
your unique lifestyle.
Q.
How do I know what size system
I should buy?
A. A survey of your
home will need to be done.
Insulation levels, window
sizes and construction
materials must be identified
and measured. Then a heat loss
and cooling load analysis can
be performed. This is the only
way to properly size your
system. Old "rules of thumb"
won't work. You could end up
with a system that is too
large or too small for your
home. A system that is too
small won't get the job done.
A system that is too large
will cycle too much, which
will shorten it's life and
cost you more to own.
Q. Do
I need a heat pump if I don't
want air conditioning?
A. Even if you never
use the cooling cycle a heat
pump is a good choice because
our winters are so long and
mild. Because of our unique
weather a heat pump can save
you up to 50% of your heating
bills.
Q.
How can I make the air in my
home cleaner?
A. First remove the
source of pollutants. Store
paint cans and cleaners
outside. Remove your shoes at
the door and use your exhaust
fans. For a greater benefit,
install a high efficiency
filter. Electronic air filters
are 20 to 40 times better at
cleaning the air than typical
furnace filters.
Q.
How do I choose the best
company to install my system?
A. Ask for referrals
from your friends and
neighbors. An established
company that has been in
business in your area for many
years will have lots of happy
customers. They should be
licensed, insured and have
design, installation and
service departments. Being in
business a lot of years isn't
always evidence of quality.
Find out what they have put
into those years. Ask to see
training certificates and
awards they have earned.
Q. My
heat pump is steaming and
dripping water, is that
normal?
A. During the heating
cycle a heat pump removes heat
from the outside air. Water
will condense and run on the
ground near the outdoor unit.
If it is 47 degrees or colder
it will automatically defrost
itself periodically. This will
cause cool harmless steam to
rise from the heat pump.
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